The study has been conducted every year for three decades with the sole exception of 2020, when it could not be carried out due to the health situation caused by COVID-19. These figures help the regional government know what locals and visitors think of the service provided, both overall and by line. ![]() The Net Satisfaction Index also increases, with almost 75% of respondents giving it a score between 8 and 10. Furthermore, the participants in the survey stated that they would recommend the use of Metro de Madrid with a score of 8.9, due to the speed of the train trip. In this respect, Rodrigo stressed that the regional government will promote measures to ensure that Metro de Madrid "continues to consolidate its position as the preferred transport option for citizens and a mobility tool that meets the needs of all of them".Īmong the most highly rated aspects of the study were platform waiting times, the increase in the recommendation rate and the decrease in the price of season passes. The Regional Minister for Housing, Transport and Infrastructures, Jorge Rodrigo, detailed these figures during his tour of the company's facilities and said that "despite these good figures, we are going to continue working to improve the service, offering the people of Madrid and all those who visit us the highest quality public transport with Metro". This is reflected in the data of this survey corresponding to the first half of 2023, in which over 13,000 passengers of the Madrid underground system took part, and which also highlights that foreigners visiting Madrid give their opinion of this public transport system an almost outstanding score (8.94). ![]() The Community of Madrid has achieved the highest mark ever awarded by Metro users with a B+ (8.18), the highest mark received in the 30 years that the Service Quality Perception Survey has taken place.
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